General financial support

Links to sites with financial information relevant during the Coronavirus crisis.

If you need financial support or information because you have been affected by Covid, please make sure you talk to someone who is qualified to help before you make financial decisions. Our Advice Centre are there to answer your questions.

Government information

Statutory Sick Pay

Universal Credit

Information for new Universal Credit claims

Once you have made your online claim for Universal Credit, please monitor your journal regularly for updates and notifications

The DWP will call you about 7 days after your online claim submission, and this will be from an unlisted number. Unanswered calls may lead to a delay in your benefits being paid.

Government information about what to do if you are employed and cannot work

Apply for a Test and Trace support payment

Universal Credit Help to Claim service from Citizens Advice (CA)

Although face to face services have been suspended telephone and online support is still available. Help to Claim is intended to support Universal Credit Claimants who may have difficulties accessing services complete applications and receive accurate and on-time payments. Call 0800 144 8 444

Employment and Support Allowance


Other sources of information

Turn to Us benefits and coronavirus

Money Saving Expert Coronavirus guide (sick pay, mortgages, rental help, train refunds, energy top ups & more)

Energy supply pre-payment meters

Coronavirus scams