Shopmobility FAQs

We hope you find the answers to any questions you might have here.

Do I have to pre-book or can I just turn up?

No need to pre-book, we are now accepting walk-in bookings again at our main Churchill Square site. You will need to pre-book for collection from Montague House or London Road sites.

We recommend you do pre-book where possible so we can guarantee your preferred scooter or wheelchair will be in stock and we can make sure that it is thoroughly cleaned and ready to go out. By booking ahead we can ensure your equipment collection is fast and simple, leaving you free to enjoy your day.

What are your opening hours?

We normally open 5 days a week, 10 to 4 Monday to Friday.

We can also arrange weekend or overnight hires, as well as collection and delivery.

We are closed on public holidays such as May Day, Spring Holiday and Platinum Jubilee Holiday in May, but can deliver equipment to you either side of these dates for use on those days.

Where can I find you?

Our main site is on Level P3 of the Orange Car Park for Churchill Square Shopping Centre.

Directions to Churchill Square site:

Sat Nav postcode – BN1 2RU

By car – drive along the A259 coast road and turn onto West Street at the traffic lights, the Odeon cinema will be on the corner. Take the second left at the Wetherspoons pub ‘The Bright Helm’ onto Regency Road, the car park entrance will be in front of you. Drive in and then turn right after the pay barrier, we are next to the accessible parking bays in the corner.

On foot – enter through the shopping centre and take the main lift next to the information desk to Level P3. On exiting the lift follow the green path to Shopmobility.

You can find more information about the shopping centre by clicking here.

Where can I park for Churchill Square?

We are inside the car park for Churchill Square Shopping Centre. Shopmobility customers are charged the normal car parking fees. You can find details on parking at Churchill Square by clicking here.

For Blue Badge holders, there are accessible parking bays in the surrounding streets. View a map here. 

Can I hire overnight? / Can I hire for the week?

Yes. Please contact us for more information about overnight and weekly hire, including weekends. Overnight hire fees are £10 per day.

What scooters and wheelchairs do you have?

We have small, medium and large mobility scooters for hire, as well as portable ‘bus’ scooters, powered wheelchairs and manual wheelchairs. We can also provide stick holders and bags.

We don’t have sports wheelchairs, leg raisers or two-seater scooters.

Can you collect/deliver my scooter or wheelchair?

Yes. Although, this will depend on the location and dates so please get in contact with us to discuss your needs. Generally we can collect and deliver from all city centre hotels.

How much does it cost to hire?

  • Day hire (10-4) is just £5
  • Overnight hire (24 hours) is £10
  • Delivery/Collection is £5 each way

Can I pay by cash?

Sorry, no. We only accept payment by card which can be done over the phone at the time of booking.

How do I collect my scooter or wheelchair?

Your scooter or wheelchair will ready for collection at our Churchill Square site. See ‘Where can I find you?’ above.

Usually one of our friendly volunteers will be there to greet you. On the odd occasion they may be out doing a delivery, in which case there will be a reserved sign on the scooter or wheelchair and an envelope with your name on.

How do I return my scooter or wheelchair?

Please bring your scooter or wheelchair back by 4pm at the latest, unless you have already made other arrangements with us. You can leave it where you picked it up from and place the keys in the return safe under the window.

We may also be able to arrange to collect your scooter, please contact us to discuss your needs.

Are the scooters and wheelchairs clean and safe?

Yes. Your scooter or wheelchair and any additional equipment, including keys, has been thoroughly cleaned since the previous user.

What measures have you taken against covid?

  • All equipment is thoroughly cleaned between hires.
  • Hand sanitiser is available at the entrance.
  • Staff and volunteers wear face coverings where possible and we ask our customers to do the same.
  • Staff and volunteers wear gloves and face coverings when collecting or delivery scooters.
  • A full risk assessment has been completed and is regularly updated.

I’m a visitor to Brighton, can I hire your equipment?

Yes. Anyone can hire our equipment as long as they can operate it safely.

Is Brighton easy to get around on a scooter or wheelchair?

Yes. The city centre is compact with lots to see and do. You can view a map of dropped kerbs here.

Can I speak to a member of staff or volunteer?

Yes. You can phone us on 01273 32 32 39 or email us on shopmo@possabilitypeople.org.uk.

You can also drop into our Churchill Square office between 10 and 4, Monday to Friday but we do recommend you call us first so we can confirm someone will be there and not out on a delivery.

What are your terms and conditions?

Click here for a copy of Conditions of Use. A link to these is also included in your email confirmation of booking.