Here are the answers to some of our frequently asked questions.
What are your opening hours?
We are open 5 days a week, 10 to 4 Monday to Friday. Closed Bank Holidays.
Can I hire overnight? / Can I hire for the week?
Yes. Please contact us for more information about overnight and weekly hire, including weekends. Overnight hire fees are £10 per day.
Do I have to pre-book?
We ask that you book ahead if possible. This means we can guarantee your preferred scooter or wheelchair will be in stock and we can make sure that it is thoroughly cleaned and ready to go out. By booking ahead we can ensure your equipment collection is fast and simple, leaving you free to enjoy your day.
For drop-in bookings you may have to wait whilst your scooter or wheelchair is prepared for you and we cannot guarantee we will have your preferred model in stock.
How much does it cost to hire?
- Day hire (10-4) is just £5
- Overnight hire (24 hours) is £10
- Delivery/Collection is £5 each way
What scooters and wheelchairs do you have?
We have small, medium and large mobility scooters for hire, as well as portable ‘bus’ scooters, powered wheelchairs, manual wheelchairs and children’s wheelchairs. We can also provide stick holders and bags.
We don’t have sports wheelchairs, leg raisers or two-seater scooters.
Can I pay by cash?
Sorry, no. We only accept payment by card which can be done over the phone at the time of booking.
Can I just turn-up or phone to book on the day?
Yes, this is possible, but we ask that you book ahead wherever possible. For drop-in bookings you may have to wait whilst your scooter or wheelchair is prepared for you and we cannot guarantee we will have your preferred model in stock.
Can you collect/deliver my scooter or wheelchair?
Yes. Although, this will depend on the location and dates so please get in contact with us to discuss your needs. Generally we can collect and deliver from all city centre hotels.
How do I collect my scooter or wheelchair?
Your scooter or wheelchair will ready for collection at our Churchill Square site. See ‘Where can I find you?’ below. Either our friendly team of volunteers will be on site to assist you or occasionally there will be a reserved sign on the scooter or wheelchair and an envelope with your name on.
Are the scooters and wheelchairs clean and safe?
Yes. Your scooter or wheelchair and any additional equipment, including keys, has been thoroughly cleaned and has been quarantined for at least 72 hours since the previous user.
What measures have you taken against covid?
- All equipment is quarantined and cleaned between hires.
- The NHS track and trace app QR code is displayed on site.
- Hand sanitiser is available at the entrance.
- Staff and volunteers follow ‘hands, face, space’ guidance and we ask our customers to do the same.
- Staff and volunteers wear face coverings when speaking to customers.
- Staff and volunteers wear gloves and face coverings when collecting or delivery scooters.
- A full risk assessment has been completed and the Shopmobility office is a covid-safe venue.
How do I return my scooter or wheelchair?
Please bring your scooter or wheelchair back by 4pm at the latest, unless you have already made other arrangements with us. You can leave it where you picked it up from and place the keys in the return safe under the window.
We may also be able to arrange to collect your scooter, please contact us to discuss your needs.
Where can I find you?
We are on Level P3 of the Orange Car Park for Churchill Square Shopping Centre.
Sat Nav postcode – BN1 2RU
Sat Nav postcode – BN1 2RU
By car – drive along the A259 coast road and turn onto West Street at the traffic lights, the Odeon cinema will be on the corner. Take the second left at the Wetherspoons pub ‘The Bright Helm’ onto Regency Road, the car park entrance will be in front of you. Drive in and then turn right after the pay barrier, we are next to the accessible parking bays.
On foot – enter through the shopping centre and take the main lift next to the information desk to Level P3. On exiting the lift follow the green path to Shopmobility.
Where can I park?
We’re based inside the car park for Churchill Square Shopping Centre. Shopmobility customers are charged the normal car parking fees. You can find details on parking at Churchill Square here.
For Blue Badge holders, there are accessible parking bays in the surrounding streets. View a map here.
I’m a visitor to Brighton, can I hire your equipment?
Yes. Anyone can hire our equipment as long as they can operate it safely.
Is Brighton easy to get around on a scooter or wheelchair?
Yes. The city centre is compact with lots to see and do. You can view a map of dropped kerbs here.
Can I speak to a member of staff or volunteer?
Yes. You can phone us on 01273 32 32 39 or email us on firstname.lastname@example.org.
What are your terms and conditions?
Click here for a copy of Conditions of Use. A link to these is also included in your email confirmation of booking.